Support

How to get help when you're stuck.

Channels

Channel	When to use
Email — [e-mail]	Integration questions, account issues, anything non-urgent.
GitHub issues — ShredPay/dev-docs	Documentation bugs, typos, missing examples.
Status page — status.shredpay.xyz	Live incident updates.
Security disclosures — [e-mail]	Vulnerabilities (please use responsible disclosure).

Before you reach out

A short reproduction goes a long way. Please include:

• Environment (dev / test / prod).

• The HTTP method, path, and request body (with the API key redacted).

• The response status, headers, and body.

• A timestamp (UTC) and the x-request-id header from the response if available.

SLA

Response targets for production accounts:

Severity	First response
Critical (production outage, funds at risk)	1 hour
High (degraded production)	4 hours
Normal	1 business day

Dev and Test environments are best-effort.